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Learn how our refund process works and what you can do if you ever need to request a refund.
How can I reject a project and request a refund?
If you've tried to request revisions and you are still not happy with the result, email firstname.lastname@example.org. We will assign the project to another writer, or issue a full refund. Creating content is a collaborative effort, and problems with orders can be avoided by providing clear initial instructions to the writer and being very specific when requesting revisions.
How long does it take to receive a refund?
If the pitches do not match your expectations, and you do not wish to receive personalized assistance from our support team, you can cancel the project and receive a full refund on your account within 24 hours. If your written copy is not revised to your satisfaction, you will receive a refund within three business days.